Last updated: 15 October 2026
About These Terms & Conditions
Brighter Future Coaching is a trading name of NJT Solutions Ltd (company number 05249386), registered office Unit 3 Elgar Business Centre, Moseley Road, Hallow, Worcester, England, WR2 6NJ.
These Terms and Conditions apply to your use of Brighter Future Coaching, its coaching sessions and the content of its website therefore by using the website and/or by purchasing coaching sessions you are deemed to accept them.
1. Definitions and Services
1.1 The Coach / I: Brighter Future Coaching
1.2 The Client / You: The individual purchasing and receiving coaching services.
1.3 The Services: Online 1-to-1 coaching sessions delivered via Zoom/Microsoft Teams apps.
1.4 Nature of The Coaching Service: Coaching is a developmental, collaborative process delivered in strictly confidential one-to-one sessions.
It is not therapy, counselling, psychiatric treatment, or medical advice therefore it should not be used as a substitute for the appropriate professional medical care for physical or mental health needs.
The Client remains fully responsible for their own choices, actions, and mental well-being.
The Coach is not qualified to give legal or financial advice but may offer information /guidance that the Client must verify with the appropriate professionals before taking the action.
The scope of the Coaching Session(s) will be discussed and agreed by the Coach and the Client on a case-by-case basis.
The Coach will be non-judgmental, honest and professional at all times.
The Coach will provide a safe and supportive environment for the Client so that they feel comfortable and confident to discuss their feelings and details of their issues with the Coach.
The Coach will be honest with the Client if they feel that they are not best placed to help them and will suggest alternative sources of support, where possible.
1.5 The Company: NJT Solutions Ltd, trading as Brighter Future Coaching
2. Fees, Bank Transfers, and Payment Clearance
2.1 Rates: Coaching sessions are charged at a standard single-session rate, as advised in Your Discovery Call, or at a discounted rate for a bundle of multiple sessions to be as agreed at the time of booking.
2.2 Payment Method: All payments must be made in advance via bank transfer to the account details provided in Your Session Appointment email (invoice).
Reminder: Brighter Future Coaching is a trading name of NJT Solutions Ltd
2.3 The 48-Hour Clearance Term: Full payment must clear into the designated bank account of the Company no later than 48 hours before the scheduled session start time. If funds have not cleared by this deadline, the session will be automatically cancelled, and You will need to rebook once payment is received.
3. Session Bundles and 1-Year Expiry
3.1 Payment: All discounted bundles of 3 or more sessions must be paid for in advance of the delivery of the first of the discounted sessions.
3.2 Expiry Date: All discounted bundles of 3 or more sessions must be fully used within 1 year (12 months) from the date of purchase unless otherwise agreed with the Coach. Any unused sessions remaining after 1 year will automatically expire, become invalid, and will not be refunded or transferred.
3.3 Breaking a Bundle: If You purchase a discounted bundle and subsequently request a refund for the remaining unused sessions, the discount is forfeited. Any sessions already delivered will be recalculated and charged at the full standard single-session rate. The remaining balance will then be refunded to You.
4. Cancellation, Rescheduling, and No-Show Policy
4.1 Notice Period: If You need to cancel or reschedule a single session, You must give at least 48 hours’ notice before the scheduled start time.
If You have purchased a discounted bundle of sessions in advance and wish to cancel, You must give at least 7 days’ notice before the scheduled start time of the next session.
Notice must be sent in writing via the contact form.
4.2 Late Cancellations: If You cancel or request to reschedule a session with less than 48 hours’ notice, the session will be forfeited. You will not receive a refund, and it cannot be rebooked as part of a bundle.
4.3 No-Shows: If You fail to attend a scheduled online session within 15 minutes of the start time, the session will be treated as a “No-Show.” The session will be terminated, forfeited in full, and no refund or replacement session will be offered.
4.4 Coach Cancellation: In the rare event that the Coach must cancel a session due to unforeseen circumstances such as illness or an emergency; the Coach will give You as much notice as possible. The session will be rescheduled to a mutually convenient time, or You will receive a full refund for that specific session.
5. Online Delivery Of Coaching Sessions and Technical Issues
5.1 Technology: The Client is responsible for ensuring they have a reliable internet connection, a working webcam and microphone, and a quiet, private space for the duration of the session.
5.2 Technical Disruptions: If a session is cut short due to technical issues on the Client’s end, the session cannot be extended or refunded. If the issue is on the Coach’s end, the lost time will be added to a future session, or the session will be rebooked.
6. Confidentiality and Data Protection (GDPR)
6.1 Privacy: All information shared during sessions will be treated as strictly confidential.
6.2 Legal Exceptions: Confidentiality may be broken if the Coach reasonably believes there is an imminent risk of serious harm to the Client or to another person, or if required by UK law.
6.3 Data Storage: The Coach complies with UK GDPR rules. Your contact details and any session notes are stored securely and digitally. Sessions may be recorded via audio or video for quality, accurate record-taking and ongoing support purposes.
7. Liability
7.1 Coach Liability: Coaching sessions will be provided with all reasonable care and skill, and the Coach does not accept any liability to the Client nor gives any warranty as to what outcome the Client may achieve as a result of the sessions.
7.2 Client Responsibility: The Client remains fully responsible for their own choices, actions, and mental well-being as a result of receiving the coaching sessions.
Any action the Client may take based upon the information provided in the sessions and /or any reliance the Client may place on such information is strictly at the Client’s own risk and is not a substitute for professional advice.
7.3 Company Liability: To the extent permitted by law, the Company’s maximum aggregate liability in acting for the Client is capped at what is recoverable under professional indemnity insurance cover from time to time. A copy of the relevant policy is available on request.
7.4 Website: The content of the Coach’s website is based on the personal and professional experience of the author(s) and is in no way complete or associated with any warranty as to the accuracy, or completeness of the content.
The Company disclaims any responsibility for any 3rd party comments in the content, e.g. in Case Studies or from Testimonials. Any reader of such comments should regard them as personal and unqualified opinion of their respective author and verify their correctness before accepting anything in them as truth.
To the extent permitted by law, the Company excludes all liability for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from the use of, or reliance upon the content, whether or not this is caused by a negligent act or omission.
8. Intellectual Property Rights
8.1 Ownership: The Company retains full ownership of all intellectual property rights, copyright, and trademarks in all materials provided to the Client or disclosed on the Coach’s website. This includes, but is not limited to, worksheets, exercises, digital resources, templates, guides, emails, and any audio or video content.
8.2 Limited License: The Company grants the Client a personal, non-exclusive, non-transferable, and revocable license to use these materials solely for their own personal development and private study.
8.3 Restrictions: The Client must not share, copy, modify, distribute, publish, resell, or exploit any materials provided by the Coach to any third party, or use them for any commercial benefit, without the Coach’s express, prior written permission.
9. Governing Law
This agreement is governed by and construed in accordance with the laws of England and Wales.